The Zendesk Showcase lands in Chicago on July 18 to bring customer experience leaders together. In one day, we’ll share great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll connect with people who care about customer experience as much as you do.

Why attend?

Gain access to best practices in customer experience, and Zendesk’s latest product and feature releases. Attend Showcase for practical advice on trends in our industry, plus product-focused sessions, and in-person access to Zendesk experts.

Who should attend? 

Common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content.


More information coming soon

8:15 am - 9:05 am

Registration & breakfast

9:05 am - 9:15 pm

Welcome to the Zendesk Showcase

Sarah Reed, Sr. Director of Events, Zendesk

9:15 am - 10:00 am

Guest keynote

10:00 am - 10:45 am

Zendesk keynote

10:45 am - 11:15 am

Networking break

11:15 am - 11:45 am

Customer spotlight

11:45 am - 12:00 pm

Creating the next wave of call center culture

12:00 pm - 12:30 pm

Customer panel

12:30 pm - 1:30 pm

Networking, Zendesk demos, and lunch

1:30 pm - 2:00 pm

Customer spotlights

2:00 pm - 2:30 pm

Zendesk product session

2:30 pm - 3:15 pm

Zendesk product session

3:15 pm - 3:30 pm


Sarah Reed, Sr. Director of Events, Zendesk

3:30 pm - 5:30 pm

Happy Hour, Zendesk demos, and networking

Zendesk Customer Education

Training for Admins & Certification

Join our team of Zendesk experts for a live, classroom style event prior to Showcase in Chicago on July 16th & 17th. These deep-dive product trainings and hands-on exercises will enhance your Zendesk Admin skills. If you have already mastered our products, take one of our certification exams instead which will be offered on July 17. Trainings and Certifications will take place at Summit Chicago (205 N Michigan Ave).

Register now for Training

Revel Fulton Market

“I loved the variety of speakers on so many different topics – I felt like it was a tech conference, a leadership conference, and a customer service conference all rolled into one!”

“The Showcase events have allowed us to connect with hundreds of like-minded leaders that are all focused, in some way, on creating better customer experiences for their organizations.” – Lessonly

Frequently asked questions (F.A.Q.)

Online registration will close Wednesday, July 17, 2019 at 5:00 p.m. PST.

The Showcase in Chicago will take place on July 18th, with a pre-event Zendesk Training and Certification Day on July 17th. We will be at Revel Fulton Market located at 1215 W. Fulton Market, Chicago, IL 60607.

Interested in sponsoring? Email our team at globalevents@zendesk.com for more info.

We will be providing breakfast, lunch, snacks, and small bites at reception.

We recommend the Ace Hotel, located at 311 N. Morgan Street. It is a 5 minute walk to Revel Fulton Market.

Metra options: The closest Metra station to Revel Fulton Market is Union Station. It is a 30 minute walk or a 5 – 10 minute cab/ride share from the train station to the venue.


Chicago Transit Authority “L” train options: The Pink Line (towards 54th/Cermak) or Green Line (towards Harlem/Lake) will take you to Morgan Station, which is a 5 minute walk to the venue.

Business casual attire is always a good look. We recommend a jacket for air conditioned rooms.