The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together. In one day, we’ll share great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll connect with people who care about customer experience as much as you do.

Why attend?

Join +1000 European brands, retailers, industry leaders and peers to learn about the the latest trends and innovations in customer experience: connected CRM, artificial intelligence, omnichannel, consumer trends… This is a unique opportunity to learn how to take your customer experience to the next level.

Who should attend? 

You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content. Common professionals who are attending the event are CTOs, CIOs, Heads of Customer Experience, Customer Service Directors, Marketing Directors, Customer Service Managers, and of course many more.



8:15 am - 9:00 am

Registrations & Breakfast

9:00 am - 11:00 am

Morning Plenary


Morning Keynote 1

Morning Keynote 2

Morning Panel

11:00 am - 11:30 am

Coffee/Tea Break

11:30 am - 12:40 pm

Track 1

Coming soon

Track 2

Coming soon

Track 3

Coming soon

12:40 - 14:15

Networking Lunch

14:15 - 14:50

After Lunch Plenary

Featured Panel

14:50 - 16:00

Track 1

Coming soon

Track 2

Coming soon

Track 3

Coming soon

16:00 - 16:30

Coffee Break

16:30 - 18:00

Afternoon Plenary

Welcome Back – Sarah Reed, Sr Director, Content and Event Marketing, Zendesk

Afternoon Keynote 1

Afternoon Keynote 2


18:00 - 22:00

After Party: Drinks, Entertainment, Networking

Additional Opportunities

Training for Admins & Certification

Join our team of Zendesk experts for a live, classroom style event after Showcase in London on June 13th. This full day of deep-dive product training and hands-on exercises will enhance your Zendesk Admin skills. Or if you have already mastered our products you can register for Certification.

Register now

Tobacco Dock

Frequently asked questions

The Zendesk Showcase conference is happening on the 12th of June 2019.
See the full agenda in by selecting the Agenda tab at the top of the page. 

Click here to register to the Zendesk Showcase.

Zendesk Showcase is a free conference. All professionals interested in customer experience are welcome. Invite your colleagues to join you there.

Once you register, you will receive an email confirmation including a link to update your registration information.

There are many hotels near the venue. See here. However, if you need to stay at a hotel, we strongly recommend that you book a hotel on the same side of the river Thames as the hotel. Crossing the river can take a long while.

When you register please make sure to specify your dietary requirements. We will make sure to cater to your requirements.