About this event

The Future of Customer Experience is Zendesk’s 2018 event series focused on product best practices and customer experience industry hot topics. This complimentary event offers inspiring keynotes, real-life customer case studies and Zendesk product sessions, plus onsite activities, and networking opportunities. Learn about the market trends in customer experience investment and find out which tools, technologies, and techniques make a real difference.

Why attend?

Gain access to best practices in customer experience, and Zendesk’s latest product and feature releases. Attend The Future of Customer Experience for practical advice on trends in our industry, plus product-focused sessions, and in-person access to Zendesk experts.

Who should attend?

Common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional - all are welcome and will find relevant content.


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Tom Keiser

Chief Operating Officer


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Mitch Lowe

CEO at MoviePass and Co-Founder of Netflix

Former President at Redbox


8:00 AM - 9:00 AM
Check-in and Welcome Coffee
9:00 AM - 12:45 PM
Keynote Sessions
12:45 PM - 1:45 PM
Networking Lunch
1:45 PM - 5:45 PM
Breakout Sessions
5:45 PM - 7:45 PM

Happy Hour



Tier 1

Tier 2

Party Host

The Future of Customer Experience

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