About this event

The Future of Customer Experience is Zendesk’s 2018 event series focused on product best practices and customer experience industry hot topics. This complimentary event offers inspiring keynotes, real-life customer case studies and Zendesk product sessions, plus onsite activities, and networking opportunities. Learn about the market trends in customer experience investment and find out which tools, technologies, and techniques make a real difference.

Why attend?

Gain access to best practices in customer experience, and Zendesk’s latest product and feature releases. Attend The Future of Customer Experience for practical advice on trends in our industry, plus product-focused sessions, and in-person access to Zendesk experts.

Who should attend?

Common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional - all are welcome and will find relevant content.


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Mikkel Svane

Founder & CEO


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Acacia Leroy

Asia Pacific Head of Trends and Insights


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Adrian McDermott

President of Products


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Bernadette Jiwa

Author and Brand Story Strategist

The Story of Telling

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Malcolm Koh

Customer Experience Strategist



8:30 AM - 9:30 AM
Check-in and Welcome Coffee
9:30 AM - 12:45 PM
Keynote Sessions
12:45 PM - 1:45 PM
Networking Lunch
1:45 PM - 5:45 PM
Breakout Sessions
5:45 PM - 7:45 PM

Happy Hour

Zendesk Admin Training Day

Join our team of Zendesk experts for a live, classroom-style event on Monday 13 August, prior to The Future of Customer Experience. This will be a full day of deep-dive product training and hands-on exercises to enhance your Zendesk Admin skills.

This session is specifically designed for existing Zendesk customers. You can check out the agenda and register here.


The Future of Customer Experience

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